Help Center
Find answers to common questions about shopping with us.
Frequently Asked Questions
How do I purchase products from The Novelty Gift Shop?
When you find a product you love, simply click on it to view the details, then click the 'Buy on Amazon' button. You'll be redirected to Amazon where you can complete your purchase securely.
Why do I get redirected to Amazon?
We are an Amazon affiliate site, which means we curate and recommend products, but all purchases are made through Amazon. This ensures you get the best prices, fast shipping, and Amazon's excellent customer service.
How do I track my order?
Since all orders are placed through Amazon, you can track your order by logging into your Amazon account and visiting the 'Your Orders' section. You'll also receive shipping confirmation emails from Amazon.
What is your return policy?
Returns are handled directly through Amazon. Most items can be returned within 30 days of delivery. Visit Amazon's return center or contact their customer service for assistance.
Are the prices on your site accurate?
We do our best to keep prices up to date, but prices on Amazon can change frequently. The final price will always be shown on Amazon before you complete your purchase.
Do you ship internationally?
Shipping availability depends on Amazon and the individual sellers. Many products can be shipped internationally, but you'll see the available shipping options when you check out on Amazon.
How do I contact customer support for my order?
For any order-related questions (shipping, returns, refunds), please contact Amazon directly as they handle all transactions. For questions about our website or product suggestions, you can contact us through our Contact page.
Are the products on your site genuine?
Yes! All products we feature are sold by Amazon or verified sellers on Amazon Marketplace. Amazon has policies in place to ensure product authenticity.